xin cảm ơn bên bodybuilding. vn - Bocci ViệtNam (đơn vị mà mình đã mua và sử dụng) đã trả lời ngay trong ngày hôm nay, giúp mình sản phẩm ON SERIOUS MASS có tình trạng trên là hoàn toàn bình thường, không ảnh hưởng:
Bên hãng đã trả lời :“The red color residue the customer observed is due to the vitamin blend which does not affect the integrity of the product.”
Google translate: " Màu đỏ dư lượng khách hàng quan sát được là do sự pha trộn vitamin mà không ảnh hưởng đến tính toàn vẹn của sản phẩm."
Tài liệu nhà cung cấp trả lời khách hàng như files đính kèm mọi người tải về giải nén xem nhé.
nội dung như sau:
August 28, 2014
GNC-Malaysia
Attention: Regina
RE: RJ-2241 Serious Mass 12lb Vanilla Lot # 0000681927 EXP 12/2015
Complaint: contamination- black dots and red color residue throughout
Dear Regina,
At ON we take quality and customer satisfaction very seriously, so we are sorry that you had an unfortunate experience with our Serious Mass. Upon receiving the information provided by you, we began a full investigation of the conditions under which this particular batch/ lot # of product was made. Our paperwork was verified and no issues that refer to any type of foreign material were found. The retained sample was also send out for organoleptic testing and it was determined that the product was within specifications but at the lower end.The red color residue the customer observed is due to the vitamin blend which does not affect the integrity of the product. No black specs were observed.
Both the packaging and raw ingredients used in the manufacturing of this product, arrive at our facility in sanitary, sealed containers; the condition of this shipment is inspected and recorded at the time that the shipment arrives. In the event that any damage or contamination to the shipping containers is detected, the shipment is refused and gets sent back to the vendor. Our receiving records show no deviations from standard protocol and that all the materials arrived within specification. Next, the ingredients are carefully weighed, screened / run through magnets (to detect any foreign materials), and blended. The lot numbers and weights of each individual ingredient used are recorded on the batch sheet for that particular lot number. After blending, the finished batch is passed through a metal detector and screened before being filled into the food-sanitary jug. They are visually inspected twice before a scooper is added. At no point during the manufacturing process is the jug left open and unattended, so the chance for contamination is virtually impossible.
In conclusion, we have no way of determining exactly how the black specs that were found made their way into the product that you purchased. However, based upon the nature of our manufacturing process and the numerous steps that we take to ensure product quality and safety, we are highly confident that it did not happen at our facility.
Here at ON, we appreciate your business; please enjoy your replacement product!
Sincerely,
Peter Poteres
VP of Quality Assurance
Optimum Nutrition